6 November 2023
During a routine inspection
Caring Partnership Healthcare Ltd is a domiciliary care agency providing personal care to people in their own home. At the time of our inspection there were 6 people using the service.
People’s experience of the service and what we found:
Not all risks were managed safely.
The provider did not always identify issues that should be reported to safeguarding or to the Care Quality Commission (CQC).
Staff were not always recruited safely and in line with current legislation.
Medicines were not always managed safely and staff were not using body maps or Medicine Administration Records (MAR).
The provider did not have sufficient oversight of the service to assure themselves that they were providing good care.
People and their families told us they felt well supported by staff who knew them well and who supported them in a person centred way.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
The service was registered with us on 17 December 2021 and this is the first inspection.
Why we inspected
The inspection was prompted in part due to concerns received about the safe running of the service. A decision was made for us to inspect and examine those risks.
Enforcement
We have identified breaches in relation to Regulations 12, 17 and 19 of the Health and Social Care Act 2008 (Regulated Activities) regulations 2014.
We will request an action plan from the provider to understand what they will do to improve the standards of quality and safety. We will work alongside the provider and local authority to monitor progress. We will continue to monitor information we receive about the service, which will help inform when we next inspect.