Updated 11 January 2024
The inspection
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.
Inspection team
This inspection was carried out by 2 inspectors.
Service and service type
James Page is a ‘care home’. People in care homes receive accommodation and nursing and/or personal care as a single package under one contractual agreement dependent on their registration with us. James Page is a care home with nursing care. CQC regulates both the premises and the care provided, and both were looked at during this inspection.
Registered Manager
This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations.
At the time of our inspection there was a registered manager in post.
Notice of inspection
This inspection was unannounced.
What we did before the inspection
Prior to the inspection we reviewed information we had received about the service in the last year. We reviewed information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make. We sought feedback from the local safeguarding team and the local commissioners. We used all this information to plan our inspection.
During the inspection
We spoke to 6 people who used the service and 2 people’s relatives about their experience of care provided to their loved ones. We spoke with 4 staff members including the registered manager, the clinical lead, administrative staff, care staff. We spoke with a healthcare professional over the telephone during the inspection.
We assessed a range of records including 5 people’s care records, 5 people’s medication administration records, 4 staff files, agency staff files and a variety of records relating to the management and governance of the service.