Kavita Chumroo - 44 Kimberley Road

Updated 9 June 2021

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC’s response to the COVID-19 pandemic we are looking at the preparedness of care homes in relation to infection prevention and control. This was a targeted inspection looking at the infection control and prevention measures the provider has in place.

This inspection took place on 29 April 2021 and was announced.

Updated 9 June 2021

Kavita Chumroo – 44 Kimberley Road is a residential home providing care and support to up to three people with mental health needs. Three people were living at the home at the time of the inspection, one of who was in hospital.

At our last inspection on 24 July 2015 the service was rated as 'Good’. At this inspection we found the service remained Good.

The service had a registered manager in post at the time of the inspection. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People living in the service continued to feel safe and the provider had procedures in place to keep people safe. These included training staff to detect and report abuse, assessing and mitigating known risks to people and ensuring there were enough suitable staff to deliver care. People’s medicines were administered and stored safely and medicines records were maintained appropriately. The care home was a safe environment.

Staff delivering care and support to people were trained and supervised. They sought people’s consent before providing care and people were treated in accordance with the Mental Capacity Act 2005. Healthcare services were accessed whenever people required them and people received the support they required to eat and drink healthily.

People continued to live in a caring environment. Staff were friendly and kind towards people. Visitors were welcomed into the home and people were encouraged to develop and maintain relationships with family and friends. People’s independence was encouraged through skills teaching and their dignity and privacy were respected.

The service remained responsive to people’s needs. People’s needs continued to be assessed and reviewed. Care plans were up to date and guided staff as to how people’s needs should be met. People were supported to engage in a range of activities and received the support they required to remain actively involved in the life of their local church. The provider sought and received the views of people, relatives and healthcare professionals and acted in response to the information shared. People understood the provider’s complaints process but no complaints had been made.

Good governance continued to be evident at the service. The registered manager undertook a range of audits to confirm the quality of service being delivered to people. There was an open culture within the service and staff were encouraged to share their views. The provider worked collaboratively with other agencies to meet people’s needs and to improve the quality of the service.