We carried out a review of the data available to us about The Doting Carers Ltd on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about The Doting Carers Ltd, you can give feedback on this service.
The Doting Carers Ltd is a domiciliary care agency providing the regulated activity of personal care to people. The service provides support to younger people and older adults. At the time of our inspection there were 6 people using the service.
CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
People’s experience of using this service and what we found
Risks to people had been identified and assessed, however the risk assessments were not always dated when they had been carried out or when they were to be reviewed. Risk assessments to people who were prescribed anticoagulant medicines contained limited information and required more detail. We have made a recommendation about the providers management and completion of risk assessments.
People received consistent care by a staffing team they knew well. Staff understood people’s care and support needs and there was enough staff to meet people’s needs. The registered manager had systems in place to recruit staff safely. The registered manager and staff knew how to identify and report any concerns.
Staff received an induction when commencing their role and had undertaken some specialised training to help develop their skills and knowledge. Staff told us they felt supported in their roles and the registered manager was always available if they had any concerns. People were supported with their medicines by trained members of staff when required.
The registered manager carried out an assessment of people’s needs prior to starting with the service and how they liked to be cared for. People’s nutritional needs were met. They were supported to maintain a balanced diet. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
The registered manager had systems in place to monitor the quality and safety of the service. Relatives and staff spoke positively about the leadership of the service. The registered manager worked together with other healthcare professionals to support people’s healthcare needs and enable them to achieve good outcomes for people.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
This service was registered with us on 10 December 2021 and this is the first inspection.
Why we inspected
This was a planned inspection as the service had not been rated since its registration.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.