Background to this inspection
Updated
10 March 2016
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
We inspected the service on 2 February 2016. This was an announced inspection. 24 hours’ notice of the inspection was given because we wanted to be sure the registered manager would be in. The inspection team consisted of one inspector and an expert by experience. An expert by experience is a person who has personal experience of using or caring for someone who uses this type of care service.
Prior to our inspection we reviewed information we held about the service. This included previous inspection reports, information received and statutory notifications. A notification is information about important events which the provider is required to send us by law. Before the inspection, the provider completed a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make.
During the visit we spoke with ten people who used the service, two members of care staff, a member of the wellbeing team and the registered manager. We looked at the care records of three people who used the service, staff recruitment and training records, as well as a range of records relating to the running of the service including surveys sent to people to gain their views of the service. During our visit we spoke with a health and social care professional to get their views of the service.
Updated
10 March 2016
We inspected the service on 2 February 2016. The inspection was announced. Seagrave Court is located on Seagrave Road in Strelly, Nottingham. It is a scheme which provides Extra Care sheltered housing. Tenants have their own individual flats of which there are 44. Tenants can purchase a range of services from domiciliary personal care and practical help, to catering services and domiciliary community health support. The scheme is staffed 24 hours a day all year. At the time of our inspection 25 people were receiving care and support.
The service had a registered manager in place at the time of our inspection. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons.’ Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
Staff knew how to keep people safe and understood their responsibilities to protect people from the risk of abuse. People received the level of support they required to safely manage their medicines. Risks to people’s health and safety were managed and plans were in place to enable staff to support people safely. There were sufficient numbers of staff to ensure visits were made when they should be and to meet people’s care needs.
People were supported by staff who had the knowledge and skills to provide safe and appropriate care and support. People received the assistance they required to have enough to eat and drink.
The Care Quality Commission (CQC) monitors the use of the Mental Capacity Act 2005 (MCA) and the Deprivation of Liberty Safeguards (DoLS). The provider was aware of the principles of the MCA and how this might affect the care they provided to people. Where people had the capacity they were asked to provide their consent to the care being provided.
Positive and caring relationships had been developed between staff and people who used the service. People were involved in the planning and reviewing of their care and making decisions about what care they wanted. People were treated with dignity and respect by staff who understood the importance of this.
People received the care they needed and staff were aware of the different support each person needed. Care packages were in place to meet the changing care needs of people and staff recognised the importance of making sure people did not become socially isolated. People felt able to make a complaint and knew how to do so.
People were involved in giving their views on how the service was run through the systems used to monitor the quality of the service. The registered manager assessed how well the service was running to identify if any improvements were needed.