Background to this inspection
Updated
18 August 2018
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection took place on 21 June 2018 and was unannounced. We returned the following day to complete the inspection.
The inspection was completed by one inspector. Before the inspection, we reviewed all of the information we hold about the service, including notifications sent to us by the provider. Notifications are information about specific important events the service is legally required to send to us. We reviewed the Provider Information Record (PIR). The PIR was information given to us by the provider which we had requested.
During the visit we spoke with the registered manager, deputy manager, and three support workers. We spent time observing the way staff interacted with people who use the service and looked at the records relating to support and decision making for three people. We also looked at records about the management of the service. Following the inspection, we received feedback from a relative of a person using the service and a social care professional who had contact with the service.
Updated
18 August 2018
57 Bury Road is a ‘care home’. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection. 57 Bury Road accommodates up to six people in one adapted building. At the time of our inspection six people were living at the home.
The care service has been developed and designed in line with the values that underpin the Registering the Right Support and other best practice guidance. These values include choice, promotion of independence and inclusion. People with learning disabilities and autism using the service can live as ordinary a life as any citizen.
This inspection took place on 21 June 2018 and was unannounced. We returned on 22 June 2018 to complete the inspection.
There was a registered manager in post at the service. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act and associated Regulations about how the service is run.
At the last inspection in November 2016 we identified that improvements were needed to the way people were supported to manage their medicines, the records about how risks should be managed, the support for people to take part in meaningful activities and the effectiveness of the quality assurance systems. At this inspection we found these areas had all been improved and the provider was meeting their legal obligations.
Staff interacted with people in a friendly and respectful way. They respected people’s choices and privacy. Relatives and social care professionals told us staff had the knowledge and skills to meet people’s needs and provided good care and support.
People and their relatives were involved in developing and reviewing their support plans. Systems were in place to protect people from abuse and harm and staff knew how to use them. Medicines were managed safely and staff had received suitable training in medicines management and administration. People received the support they needed to take their medicines.
Staff said they felt they were able to provide the care and support people needed. Staff understood the needs of the people they were providing support for and had the knowledge and skills to meet their needs.
Staff received a thorough induction when they started working at the service. They demonstrated a good understanding of their role and responsibilities. Staff had completed training to ensure the care and support provided to people was safe and effective to meet their needs.
The service was responsive to people’s needs and wishes. People and their relatives had regular meetings to provide feedback about their care and there was an effective complaints procedure.
The management team regularly assessed and monitored the quality of care provided. Feedback was encouraged and was used to make improvements to the service. The registered manager and leadership team had a good understanding of improvements that were needed in the service and had plans in place to implement them. Staff were confident in the skills of the registered manager and their ability to manage the service effectively.