Maita Care Services Ltd

Updated 21 February 2023

The inspection

We carried out this performance review and assessment under Section 46 of the Health and Social Care Act 2008 (the Act). We checked whether the provider was meeting the legal requirements of the regulations associated with the Act and looked at the quality of the service to provide a rating.

Inspection team

One inspector carried out the inspection.

Service and service type

This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats.

Registered Manager

This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations

At the time of our inspection there was a registered manager in post.

Notice of inspection

We gave a short notice period of the inspection because we needed to be sure that the provider or manager would be in the office to support the inspection.

Inspection activity started on 1 February 2023 and ended on 8 February 2023.

What we did before inspection

We reviewed information we had received about the service since its registration and sought feedback from the local authority which commissioned care. We used the information the provider sent us in the provider information return (PIR) in December 2022. This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make. We used all of this information to plan our inspection.

During the inspection

We spoke with the registered manager and the nominated individual about how the service was run. The nominated individual is responsible for supervising the management of the service on behalf of the provider.

We spoke with 2 people who used the service and 2 relatives to hear their feedback about the care the agency provided. We received feedback from a professional who had worked with the service and from 6 staff about the training, support and information they received.

We reviewed risk assessments and care plans for 2 people, policies, quality audits and spot checks. We also checked recruitment records for 2 staff, training records, accident and incident records, meeting minutes, and the provider’s business continuity plan.

Updated 21 February 2023

About the service

Maita Care Services provides personal care and support to people living in their own homes, including older people and younger adults with autism. The service was supporting 4 people at the time of our inspection.

People’s experience of using this service and what we found

We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.

Right support

Staff supported people to have the maximum possible choice and control over their lives. Staff focused on people’s strengths and promoted what they could do. Staff supported people to achieve their aspirations and goals.

Right Care

The service had enough appropriately skilled staff to meet people’s needs and keep them safe. Staff understood how to protect people from poor care and abuse. The service worked well with other agencies to do so. Staff had training on how to recognise and report abuse and they knew how to apply it.

People received kind and compassionate care. Staff protected and respected people’s privacy and dignity. They understood and responded to their individual needs. People’s care and support plans reflected their range of needs and promoted their wellbeing.

People could communicate with staff and understand information given to them because staff supported them consistently and understood their individual communication needs. People who had individual ways of communicating could interact comfortably with staff because staff had the necessary skills to understand them.

Right culture

People received consistent care from staff who knew them well. Staff attended relevant training which enabled them to understand people’s individual needs. Staff understood best practice in relation to the wide range of strengths, impairments or sensitivities people with a learning disability and/or autistic people may have.

People and those important to them were involved in planning their care. Staff evaluated the quality of support provided to people, involving the person, their families and other professionals as appropriate.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 2 January 2022 and this is the first inspection. Although registered in January 2022, the service did not begin providing care to people until May 2022.

Why we inspected

This inspection was prompted by a review of the information we held about this service.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.