19 September 2013
During a routine inspection
We saw from people's care plans that people were supported to live as independently as possible. The agency had carried out an assessment of the needs of each person, and kept this under review, to enable appropriate care and support to be given.
The service had in place policies and procedures covering medication. People told us they received their medication at the right time. Staff working for the agency received regular medication training. This made sure that people received their medication as prescribed.
We reviewed the level of staffing for the agency. People we spoke with confirmed that there were enough staff to support them with their care needs.
The agency had systems in place to make sure people were safely cared for. This included policies and procedures and some quality monitoring systems.