Archived: Mercia Homecare Limited

Mercia Homecare Limited is a domically care agency that provides personal care and support to people in their own homes. The service is registered to support younger adults and older people and people living with dementia.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of our inspection 13 people using the service were receiving personal care.

People’s experience of using this service and what we found

The provider had processes in place to safeguard people from abuse. Staff had been trained on how to recognise and report abuse and knew how to protect people. They were confident any concerns raised with the management team would be listened to and acted on. People and their relatives told us they felt safe with staff in their homes, their calls never felt rushed, and they had always experienced a caring attitude from staff. Risks to people were assessed, monitored, and managed appropriately. Medicines were safely administered, or where appropriate people were prompted to take their medicines safely. Staff had been provided with training in the prevention and control of infection.

People’s needs were assessed as part of their initial assessment. Care continued to be regularly reviewed to ensure care needs continued to be met. Where required, people were supported to eat and drink to maintain a nutritional diet and were encouraged to be as independent as possible.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People told us they were involved in making choices and decisions about their care and support. Care plans were personalised and contained information for staff to follow. People knew how to make a complaint if they were unhappy with service.

The service was well-led. The provider and registered manager had developed a positive culture. Staff spoke positively about the management team and their values. The provider and registered manager had systems in place to oversee and assess the quality of the service and to ensure people received high quality care. People and relatives were provided with opportunities to feedback on the service they received. The registered manager understood their regulatory responsibilities.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 23 December 2021 and this is the first inspection.

Why we inspected

This inspection was prompted by a review of the information we held about this service.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.