The Care Quality Commission
  • Care Home
  • Care home

Archived: Moot Lodge

Overall: Good read more about inspection ratings

Market Place, Brampton, Cumbria, CA8 1RW (016977) 2643

Provided and run by:
Cumbria Care

All Inspections

15 April 2015

During a routine inspection

This unannounced inspection took place on the 15th April 2015. During our previous inspection on 21 August 2014 we found the provider met all the standards we inspected.

Moot Lodge is a care home registered to provide accommodation for 19 people requiring personal care. The home is located in the market town of Brampton and overlooks the market square. The home is close to local shops and public transport routes.

The home has a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act and associated Regulations about how the service is run.

We found that the service was safe. There were systems in place to manage risks, safeguarding matters and medication and this ensured people’s safety. Staff were aware of their responsibilities to keep the people they supported safe at all times.

We saw that the ordering, administration and disposal of medicines was well managed.

CQC is required by law to monitor the operation of the Mental Capacity Act (MCA) 2005 Deprivation of Liberty Safeguards (DoLS), and to report on what we find. DoLS are a code of practice to supplement the main Mental Capacity Act 2005. Some staff had completed training in MCA and DoLS and were hoping to pass on their knowledge to the other members of the staff team.

The manager and supervisor were aware of the processes to follow when supporting people who had limited or no capacity to make important decisions without assistance.

We saw that healthcare needs were met through the local GP surgery and the district nursing team. Other external health care professional’s advice was sought when this was required.

People were protected from the risks associated with nutrition and hydration. People spoke positively about the choice of food available. Where people were at risk of malnutrition, referrals had been made to the dietician or the speech and language therapist for specialist advice.

Staff were recruited safely and there was sufficient staff on duty to meet the needs of the people who lived in Moot Lodge.

Staff training was up to date and staff were given the opportunity to discuss their training needs during meetings with their line manager.

We saw the staff approached people they supported in a kind and caring manner. People told us the staff, “Were wonderful and very caring”. People were given time to do things at their own pace.

Each person who lived in the home had an individual, personalised plan of care. We found that the care planning and review processes were centred on the individual and detailed how they wanted their care to be provided.

There was a complaints procedure in place with detail about how to make a complaint on display.

The registered provider had a policy and process in place to evaluate and monitor the quality of the service provided.

21 August 2013

During a routine inspection

The people living at Moot Lodge we spoke to during our visit told us that they "feel safe" living there and were "happy" with the support they received. We were told by people, "They (staff) are very kind and helpful." People told us that they had come to live in the home because "I can no longer manage on my own".

We did not receive any negative comments about the standard of personal care received, the food served, the cleanliness of the home or the staff approaches and support. People were very complimentary about the food and told us the meals were "very good" and there was " always plenty of choice".

We observed that staff encouraged people to maintain their independence and control over their lives. All the people we spoke to gave positive feedback about how their privacy and dignity were promoted and how staff asked them what they wanted. We saw that people were comfortable and confident with the staff supporting them.We found that staff knew the people who lived there well and were familiar with what was required to meet all the assessed needs.

We looked at the staffing levels and were confident that there were sufficient staff to provide a good level of care and support. We looked at the care plans, medicines records and staff files. All of the documentation was up to date and appropriate to ensuring people who lived and worked in Moot Lodge were kept safe at all times.

20 October 2012

During a routine inspection

People told us what it was like to live at this home and described how they were treated by staff and their involvement in making choices about their care.

During the course of the visit we spoke either individually or collectively with the majority of people living at Moot Lodge. People told us they were happy living at the home and that staff were always kind, polite and respectful.

People spoke positively about how they were able to make decisions about their care, how they spent their time and enjoyed shared interests and social events with others. Staff spoke in a friendly way and there was a relaxed and homely atmosphere. Many of the people living in the home had previously lived in the surrounding area and told us they were glad not to have moved too far from their home.

One person told us, 'I love living here and if anyone has any complaints they must be very hard to please'. Another person said, 'I like sitting in the lounge looking out of the window and watching the world go by'.

People who used the service made positive comments about the meals provided. We were told, 'Always plenty, nobody has any need to grumble.' Another person said, 'Each day we make choices for the next day's meals.'

Staff were observed to be not rushed and had time to spend with people in a relaxed and friendly way. Nobody spoken with expressed any dissatisfaction or concern about assessed needs not being met in a timely and caring way.

13 January 2012

During a routine inspection

We had lots of positive comments about this service and no one had any complaints at all.

Comments included'

'I am very happy with my care and I can do just want I want. I like living here very much'.

'I really love all the staff, they are so kind and caring.'

'We have lovely meals all home cooked and we can choose what we want'.

Family members we spoke to were all very positive about the care their relatives received. Comments included,

"I think my mum is lucky to live in Moot Lodge".