Background to this inspection
Updated
29 June 2016
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection took place on 8 February 2016 and was unannounced. The inspection team consisted of two inspectors.
Prior to our inspection we reviewed information we held about the service. This included previous inspection reports, information received and statutory notifications. A notification is information about important events which the provider is required to send us by law. We contacted the local authority who commission services and fund the care for some people who use the service and asked them for their views.
During the inspection we spoke with nine people who used the service, one relative, two staff, the deputy manager, the registered manager and the provider.
We considered information contained in some of the records held at the service. This included the care records for four people, staff training records, two staff recruitment files and other records kept by the registered manager as part of their management and auditing of the service.
Updated
29 June 2016
This announced inspection was carried out on 8 February 2016. Yolanta House Residential Home is registered to provider accommodation and care for 19 people. At the time of this inspection 17 older people were accommodated in the home as the shared rooms were being used as single rooms.
The service had a registered manager in place at the time of our inspection. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
People’s safety was promoted because systems were in place to keep people safe. Staff knew how to report any concerns to the authorities where they suspected someone was at risk of harm or abuse.
People were supported by a sufficient number of staff who had the time to meet their care and social needs. People had the assistance they required to take their medicines as prescribed. .
People were provided with care and support by staff who were trained and supported to deliver care safely and appropriately. People’s human rights to make decisions for themselves were respected and they provided consent to their care when needed.
People consumed a sufficient amount of food and fluids to promote their wellbeing as well as meeting their cultural and religious requirements. People received support from staff who understood their health conditions and arranged for them to see healthcare professionals when needed.
Each person had their individual characteristics recognised, respected and promoted because they were viewed and treated individually. Managers led by example and actively sought to keep people in touch with their communities, families and friends. People were included in planning and reviewing their care and they were treated with appropriate respect and had their dignity maintained by a motivated staff group.
Each person received their care and support provided to them in an individual way that took into account their culture and religion. People were involved in identifying and making any changes to their care and support. If anyone needed an advocate to speak up on their behalf they would be supported to find one.
People were provided with care and support in a way that respected their privacy and dignity in a way they preferred. People’s worries and concerns were recognised and acted upon without them needing to make a complaint.
People had opportunities to express their views on what it was like to live in the service and how they felt this was run. There were systems in place to monitor the quality of the service and make improvements when needed.