The Place Care

The Place Care is a home care agency providing personal care to people who misuse drugs or alcohol, children, people with a learning disability or autism, and people living with dementia. At the time of our inspection there were 2 people using the service.

We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.

People’s experience of using this service and what we found

Right Support:

People and relatives told us the service was safe. Staff understood their responsibilities about safeguarding and keeping people safe from harm as much as possible. Staff were recruited safely. Medicines were managed safely. Risks of harm to people were assessed and reduced as much as possible. The provider had a clear process in place to prevent the spread of infection. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Right Care:

Staff were inducted and had been provided training for their role. People's health needs were met, and any referrals needed were done in a timely manner. Staff asked people's permission before providing care and support. People's care and support needs were assessed by the provider this meant their needs could be met.

Relatives told us staff were caring and kind. Families were fully involved in people's care and could express their views regularly. Relatives told us staff respected people’s dignity and privacy. Care plans reflected people's needs, likes and preferences. People had meaningful activities and maintained relationships with families and were involved in the local community.

Right Culture:

Relatives, staff, and professionals told us the service was well managed. Staff received regular support and training. The managerial team had a clear oversight of service delivery and worked well with key organisations such as the local authority.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 01 November 2021, and this is the first inspection.

Why we inspected

This inspection was prompted by a review of the information we held about this service.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.