Oasis House

Updated 12 November 2020

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC’s response to the coronavirus pandemic we are conducting a thematic review of infection control and prevention measures in care homes.

The service was selected to take part in this thematic review which is seeking to identify examples of good practice in infection prevention and control.

This inspection took place on 28 October 2020 and was announced.

Updated 12 November 2020

About the service

Oasis House provides care and support for up to 30 older people, some of whom may be living with dementia. There were 30 people living at the service when we visited.

People’s experience of using this service and what we found

People at this service were well cared for by dedicated staff. People benefited from good personal care. People using the service were relaxed with staff and the way staff interacted with people had a positive effect on their well-being. People were treated with kindness, respect and compassion and their privacy, dignity and independence were promoted. One person said, “The staff always ask me what support I need before doing anything.”

People’s feedback was consistently positive about the care, support and staff. People particularly liked the service because of the caring staff. One visitor said, “I don’t know how staff do it, and they do, even with a smile. [Family member] is always kept nice and clean, it’s very upsetting when your partner has deteriorated in health but I’m so grateful to the [registered] manager and staff for the support my [family member] gets in here, I have nothing but praise.”

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Systems and process in place at the service kept people safe in all areas of their care including the

administration of medicines.

There were enough staff on each shift to support people and robust recruitment checks were carried out before staff started working at the service. Staff received induction, training and supervision to ensure that they had the right skills and abilities to support people.

People were supported to eat and drink enough to maintain a balanced diet.

Systems were in place to monitor the service, which ensured that people's risks were mitigated, and lessons were learnt when things went wrong. There was an open culture within the service, where people and staff could approach the registered manager who acted on concerns raised to make improvements to people's care.

Rating at last inspection

The last rating for this service was good (published 16 December 2016).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk