The Care Quality Commission
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Archived: Cheaney Court Care Home

Overall: Requires improvement read more about inspection ratings

Harrington Road, Desborough, Kettering, Northamptonshire, NN14 2NH (01536) 761116

Provided and run by:
Alpha Care Management Services Limited

Important: The provider of this service changed. See new profile

All Inspections

3 and 4 November 2015

During a routine inspection

This inspection took place on the 3 and 4 November 2015 and was unannounced.

The service is registered to provide accommodation and personal care for up to 65 older people. The people living in the home have a range of needs including people living with dementia, sensory impairments and physical disabilities. The service provides both respite and long term care. At the time of our inspection there were 59 people living there.

The service has a registered manager.  A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered

persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

There were appropriate recruitment processes in place and people felt safe in the home. Most staff understood their responsibilities to safeguard people and knew how to respond if they had any concerns; however some staff were not aware of whom they would contact outside of the home if they had concerns and the information about contacting outside agencies needed to be updated.

People’s health care and nutritional needs were carefully considered and relevant health care professionals were appropriately involved in people’s care, however not all staff understood why they were collecting information and information was not always being collated.

Staff were supported through regular supervisions and undertook training which focussed on helping them to understand the needs of the people they were supporting. People were involved in decisions about the way in which their care and support was provided. Staff understood the need to undertake specific assessments if people lacked capacity to consent to their care and / or their day to day routines.

People received care from staff that respected their individuality and were kind and friendly. Their needs were assessed prior to coming to the home and care plans were in place and were kept under review. The care plans could be strengthened to give a more detailed picture of the individual and more accessible to some staff.

People were cared for by staff who were respectful of their dignity and who demonstrated an understanding of each person’s needs. This was evident in the way staff spoke to people and engaged in conversations with them. Relatives commented positively about the care their relative was receiving and it was evident that people could approach management and staff to discuss any issues or concerns they had.

There were a variety of audits in place and action was taken to address any shortfalls.

Management were visible and open to feedback, actively looking at ways to improve and develop the service.

30 October 2013

During a routine inspection

Our inspection looked at how the people who lived in the home were involved in decisions about their care and welfare, particularly how their consent to treatment was obtained. We looked at care plans of the people who lived in the home and talked to them, their family members and staff.

We found that people were very happy with how they were treated and that they felt welcome and happy in the home.

One person who lived in the home told us, 'It's brilliant here. The staff do all they can for me.'

A family member told us, 'I visit nearly every day, and my mum is very happy here.' Another person told us, 'The staff are very pleasant, they do a tough job very well.'

We also looked at the physical surroundings within the home and found that the environment was welcoming and safe.

We saw that comments and complaints were managed in accordance with appropriate policies and procedures.

We also reviewed how the home dealt with information and records of the people who lived at the home and of the staff members. We found that the Provider had clear polices and procedures in place and information was used and stored securely.

7 December 2012

During a routine inspection

We found the staff approached their work in a caring and supportive manner. They were able to explain their role to us and understood their responsibilities to ensure people were cared for appropriately and their needs were met. People who used the services at the home and family members who were visiting relatives told us they were happy with the care and support provided. A person who lived at the home told us, 'the staff are very good.' One relative told us, 'Excellent manager and the carers are wonderfully respectful.' Another told us, 'The food is wonderful, and staff will assist with meals when required. I have recommended other people to Cheaney Court, they make it a home.'

26 January 2012

During an inspection looking at part of the service

There were 60 residents living at the service when we visited on 26 January 2012. We spoke with three residents, two relatives and three members of staff to ask for their comments. We spent some time in communal areas of the home with residents, observing and assessing the quality of support they received.

One resident said that she 'didn't realise that such care existed'. Another resident when asked about the home said, 'it is brilliant'.it could not be better'.