• Services in your home
  • Homecare service

Moore Care Limited

Overall: Good read more about inspection ratings

The Old Court House Chambers, George Street, Buxton, SK17 6AY (01298) 24566

Provided and run by:
Moore Care Limited

Latest inspection summary

On this page

Background to this inspection

Updated 30 April 2019

The inspection: We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

Inspection team: Two inspectors completed this inspection.

Service and service type: This service provides care and support to twenty one people living in eight ‘supported living’ settings, so that they can live as independently possible. People’s care and housing are provided under separate contractual agreements. CQC does not regulate premises used for supported living; this inspection looked at people’s personal care and support.

The service has been developed and designed in line with the principles that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service that include control, choice, and independence. People using the service received planned and co-ordinated person-centred support that is appropriate and inclusive for them.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection: We gave the service 4 days’ notice of the inspection site visit so that the provider could ask for people’s consent for us to visit them in their homes.

What we did: We used information we held about the home which included notifications that they sent us to plan this inspection. We also used the completed Provider Information Return (PIR). This is information we require providers to send us at least once annually to give some key information about the service, what the service does well and improvements they plan to make. However, the provider had completed this eleven months previously and we therefore gave opportunities for them to update us throughout the inspection.

We used a range of different methods to help us understand people’s experiences. We spoke with seven people who lived at the home about the support they received. We spoke with the registered manager, the quality director, the provider, one senior care staff, and two care staff. We reviewed care plans for two people to check they were accurate and up to date. We also looked at medicines administration records and reviewed systems the provider had in place to ensure the quality of the service was continuously monitored and reviewed to drive improvement. These included accidents and incidents analysis, meetings minutes and quality audits.

Overall inspection

Good

Updated 30 April 2019

About the service: 4 Manchester Rd is a set of 8 properties providing supported living to people with learning disabilities or mental health needs in Buxton, Derbyshire.

People’s experience of using this service:

The outcomes for people using the service reflected principles and values of Registering the Right Support. The staff promoted choice and control including people having ownership of their care plans and deciding on their own care. Independence and inclusion were important aspects of people’s lives as they participated in work, leisure and creative opportunities. There was a focus on learning new skills and people spoke with us about their aims for more independent living in the future.

People continued to receive safe care. There were enough staff to support them and they were recruited to ensure that they were safe to work with people. People were protected from the risk of harm and received their prescribed medicines safely. Lessons were learnt from when mistakes happened.

The care that people received continued to be effective. They were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. Staff received training and support to be able to care for people well. They ensured that people were supported to maintain good health and nutrition; including partnerships with other organisations when needed. The environment was adapted to meet people’s needs.

People continued to have positive relationships with the staff who were caring and treated people with respect and kindness. They were able to get involved in activities and pursue their interests. Staff knew them well and understood how to care for them in a personalised way. There were plans in place which detailed people’s likes and dislikes and these were regularly reviewed. People knew how to raise a concern or make a complaint.

The registered manager was approachable and there were systems in place which encouraged people to give their feedback. There were quality structures in place which were effective in continually developing the quality of the care that was provided to them.

Rating at last inspection: They were last inspected on 26 May 2016 and were rated good.

Why we inspected: This was a planned inspection based on previous rating.

Follow up: We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received we may inspect sooner.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk