The inspection took place on 17, 18 and 20 March 2015 and was announced.
The home was last inspected in September 2013 when we found the provider was meeting all the regulations we inspected.
Hazelmead provides care for up to five people who have learning disabilities. There were five people living there at the time of the inspection.
There was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act and associated Regulations about how the service is run.
People told us they felt safe. Staff knew what action to take if abuse was suspected.
We saw that the building was well maintained and clean. We saw that medicines were managed safely. We noted however, that medicines audits did not cover all aspects of medicines management.
Some staff and one relative told us that more staff would be beneficial to enable people to access the local community more. However, all people, relatives and staff said that people’s needs were met by the number of staff on duty. We saw that safe recruitment procedures were followed.
CQC monitors the operation of the Deprivation of Liberty Safeguards (DoLS). DoLS are part of the Mental Capacity Act 2005 (MCA). These safeguards aim to make sure that people are looked after in a way that does not inappropriately restrict their freedom. The registered manager was submitting DoLS applications to the local authority in line with legal requirements. The local authority had approved two DoLS applications.
We noted that it was not always clear whether people’s capacity had been assessed and best interests decisions carried out for certain decisions for example the refusal of certain medical checks such as mammograms and cervical smears.
We have made a recommendation that decisions are always sought in line with the Mental Capacity Act 2005.
Staff informed us that there was training available. We noted that staff had carried out training in safe working practices. However, not all staff had carried out training to meet the specific needs of people who lived at the service.
We have made a recommendation about staff training on the subject of learning disabilities.
People told us that they were happy with the meals provided at the home. We observed that people were supported with their dietary requirements.
People and the relatives with whom we spoke told us that staff were caring. People said that they were happy living at Hazelmead. One relative said, “We are perfectly happy with [name of person]. The staff are superb.” Another stated, “It’s a happy, family environment with very caring staff who are willing to go that extra mile and improve the services.”
People were supported to maintain their hobbies and interests and housekeeping skills were encouraged to help promote people’s independence. One relative said, “They encourage [name of person] to independent. They are very happy there.”
There was a complaints procedure in place. The registered manager told us that there had been one complaint in the past year. We found that informal concerns were not always documented so actions taken could be evidenced. The registered manager told us that she would address this immediately. There were a number of feedback mechanisms to obtain the views from people, relatives and staff. These included meetings and surveys.
The nominated individual was not currently monitoring the service because of an ongoing investigation which was not connected with Hazelmead. A nominated individual has responsibility for supervising the way that the regulated activity is managed. We requested that an interim nominated individual be appointed eight months ago; however this had not yet happened.
While we had no concerns about the registered manager or her leadership; we considered that improvements were needed with regards to the nominated individual situation to ensure that clear and transparent processes were in place for all staff to account for their decisions, actions, behaviours and performance.