9 December 2013
During a routine inspection
It was clear from our observations and from speaking with staff that they had a good understanding of the needs of the people living at the service and that they knew them well.
We saw that the service had systems in place to gain and review consent to care and treatment from people who used the service.
We found that people were provided with appropriate nutrition and had a choice in relation to their food options available. One person told us, 'I like the food, I get full up.'
People were cared for, or supported by, suitably qualified, skilled and experience staff. We saw that for all staff members, appropriate checks had been undertaken before they commenced work.
The provider had a complaints system in place and had acted on comments and complaints received. People told us that they felt listened to and could feedback any concerns or issues. One person told us, 'I can always ask them anything.'