28 March 2023
During a routine inspection
Hales Group Ltd - Rotherham is a domiciliary care agency providing support for people in their own homes. Not everyone using the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of our inspection there were 89 people using the service.
People’s experience of using this service and what we found
We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.
Right Support
Detailed care records were kept for people and other care agencies to refer to. This ensured that care staff were up to date on people's care needs. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Right Care
People’s care was person-centred and promoted their independence, their dignity and their privacy. Staff were caring and compassionate when they supported people.
Right Culture
The manager of the service supported and celebrated excellence in the staff team. Meeting people’s needs and improving their outcomes was at the heart of the service. Performance management and analysis of data ensured that the service continued to provide good care and support for people.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 20 October 2021 and this is the first inspection.
Why we inspected
This was a planned inspection to check whether the provider was meeting the legal requirements and regulations and to provide a rating for the service.
This was an 'inspection using remote technology'. This means we did not visit the office location and instead used technology such as electronic file sharing to gather information, and video and phone calls to engage with people using the service as part of this performance review and assessment.