This inspection took place on 10 September 2015 and was unannounced. At our previous inspection on 16 July 2013 the service was meeting the regulations inspected
Walton House provides accommodation, care and support to up to seven adults with learning disabilities, some of whom have additional specialist needs including autism, physical disabilities, mental health needs and dementia. At the time of our inspection seven people were using the service, many of whom had been living at the service for over eight years.
The service was delivered from a large house, providing people with private bedrooms, access to a number of communal rooms and a large landscaped garden, close to community amenities.
The service has a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
The service provided met the needs of the people living there. Staff provided people with the support they required with their personal care and encouraged them to develop their skills and independence. People engaged in a number of activities and staff supported people to identify hobbies that interested them. Some people were also supported to participate in college courses and voluntary employment.
Staff supported people to maintain relationships with friends and family, and supported them to visit their loved ones. Staff supported people to celebrate key events in their life.
Staff supported people to maintain their dignity, and spoke to people politely and respectfully. People told us they liked the staff and felt comfortable speaking with them. There were sufficient numbers of staff on duty to provide people with the support they required and enable people to receive one to one support when necessary.
People were kept safe at the service. Staff were aware of the risks to people’s safety at the service and in the community and provided people with the support they required. Some people were subject to the Deprivation of Liberty Safeguards (DoLS) to protect them from harm. DoLS ensure people’s liberty is only restricted when it is in the person’s best interest and is required to maintain the person’s safety.
Staff supported people in line with the Mental Capacity Act 2005 and enabled people to make a choice and be involved in decisions about their care. If people were unable to make decisions about certain aspects of their care, support or any treatment they required the registered manager helped organise for best interests meetings to be held.
There were safe medicines management processes at the service and people received their medicines as prescribed. People were supported to access healthcare services and received any support they required to maintain their physical and mental health. The service worked with other health care professionals to ensure they provided people with the support they required. People were supported as necessary with any additional needs they had during mealtimes.
Staff had the skills and knowledge to support people with their individual needs, and they frequently attended training to ensure the support provided was in line with current good practice. The registered manager supported staff to ensure they undertook their role and responsibilities effectively.
The management team checked the quality of service provision and ensured appropriate action was taken when concerns were identified. The service learnt from complaints and incidents to improve the service provided. People’s views and opinions were sought and listened to and improvements were made to the service in line with people’s comments.