We carried out a review of the data available to us about Glencairn Residential Home on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Glencairn Residential Home, you can give feedback on this service.
Glencairn Residential Home is a residential care home providing accommodation for persons who require personal care to up to 23 people. The service provides support to older people. At the time of our inspection there were 19 people using the service.
People’s experience of using this service and what we found
People and relatives told us Glencairn Residential Home was safe, staff knew them well and they were well cared for. One person said, “It’s very nice here, the staff are very nice, kind and I have a good relationship with them. I feel safe living here, this is my home.”
Safeguarding referrals had not always been made appropriately to the local authority. We have made a recommendation about using local safeguarding procedures when necessary. Reportable incidents had not always been reported to CQC. We have made a recommendation about the provider and registered manager’s legal requirements.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; however, the policies and systems in the service did not support this practice. Mental capacity and best interest decision paperwork had not always been completed to show the least restrictive decision had been made for people who lacked capacity. We have made a recommendation about the policies and systems at Glencairn Residential Home to support people who lack capacity.
Staff knew how to recognise signs and symptoms of abuse and who to report their concerns to. Risks to people’s health, safety and well being had been assessed and were regularly updated to keep people safe. People received their medicines as prescribed by staff who had been trained to administer medicines safely.
The home was clean and tidy, staff had received training on how to keep people safe from the spread of infections. Staff had access to personal protective equipment (PPE) and wore this appropriately.
There were enough staff to meet people’s care needs and staff had been recruited safely into the service. Throughout the inspection we saw kind, relaxed, compassionate and caring interactions between people and staff. We observed staff were respectful of people and took time to offer support and reassurance when needed. Staff received training, support and supervision. Staff told us they felt well supported to carry out their roles and told us everyone worked very well together as a team for the benefit of the people living at Glencairn Residential Home.
People had access to nutritious, home cooked food that they enjoyed and were given choice in their menu selections.
Care plans were person centred and detailed how people wished and needed to be cared for. People and relatives felt included in the planning of care and knew who to complain to if they needed to do so.
People, relatives and staff were complimentary about the registered manager and provider. One person said, “I would recommend anyone to come and live here, the [registered manager] and [provider] speak to me most days, they are nice, kind and caring.” There were governance arrangements in place and systems to monitor the quality and safety of the service provided. Where shortfalls had been found during the inspection, the registered manager and provider took immediate action to address this.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 2 February 2022, and this is the first inspection. The last rating for the service under the previous provider was Good, published on 11 March 2021.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.