Updated 31 May 2019
About the service: Byfield Court is a residential care home providing care and accommodation for up to eleven people who have learning difficulties and/or autism. There were eleven people living at the service at the time of inspection. The service aims to support people to gain greater independent living skills within their home and the community.
For more details, see the full report which is on the CQC website at www.cqc.org.uk
People’s experience of using this service:
The outcomes for people using the service reflected the principles and values of Registering the Right Support in the following ways, independence was promoted; people were supported to make choices and people were encouraged and supported to access the local community.
People’s care and support was individual and provided in a way that put them at the centre of planning by staff who knew people well, their likes, dislikes and what was important to them. People were supported to make decisions and they were helped to know their rights by staff who understood the basic principles of the Mental Capacity Act. There were enough staff to make sure people received the support they were assessed as needing, including going out to their chosen activities.
People had various ways of communicating their needs, including using sign language or gestures. These were detailed in care plans so even new or agency staff were able to communicate individually with people. Staff knew how to make sure people’s safety was managed well, including individually identified risks and their prescribed medicines.
People could be assured they were supported by staff who themselves were well supported and received the training they needed to make sure they had the skills to support their needs. There was an open culture, led by the registered manager who was described by staff as being approachable and supportive. People knew the registered manager, who often provided their support, and were relaxed in their company.
The provider had a good oversight of the service, using their monitoring processes to make sure people received a good quality and safe service.
Rating at last inspection: Good (Report published 7 October 2016).
Why we inspected: This was a planned inspection based on the previous rating.
Follow up: We will visit the service again in the future to check if there are changes to the quality of the service.