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Redcote House Residential Care Home Good

Inspection Summary


Overall summary & rating

Good

Updated 13 July 2017

Redcote House Residential Care Home is registered to provide care and support for up to 18 people. The care provided is mainly for older people, some of whom experience memory loss and have needs associated with conditions such as dementia. At the time of our inspection there were 18 people living at the home.

At the last inspection on 31 March 2015 December the home was rated Good. At this inspection we found the home remained Good.

Our inspection was carried out on 20 June 2017 and was unannounced.

The home was run by a company that was the registered provider. There was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the home. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated regulations about how the home is run. In this report when we speak about both the company and the registered manager we sometimes refer to them as being, ‘The registered persons’.

Staff knew how to respond to any concerns they identified so that people were kept safe from harm. People were helped to promote their wellbeing and staff followed the care needs identified for each person in order to reduce the risk of accidents occurring.

Background checks had been completed before any new staff started to work at the home and there were enough staff available over each shift to ensure people’s social and health care needs were met.

Staff had received the right levels of training and guidance and had the skills each needed in order to care for people in the ways required. In addition, people had been supported to receive all of the healthcare assistance they needed. Arrangements were also in place for helping people to take the medicines they needed safely.

People received all of the help they needed to maintain their physical health and had access to the food and drinks they enjoyed and needed to ensure they maintained a balanced diet.

People had been consulted with regarding the care and support they needed and were able to undertake a range of planned and individual activities in order to help them maintain and further develop any interests they had.

People were involved in making decisions about their care and how they wanted to be supported. The registered manager had processes in place which ensured, when needed, they acted in accordance with the Mental Capacity Act 2005 (MCA). This measure is intended to ensure that people are supported to make decisions for themselves. When this is not possible the Act requires that decisions are taken in people’s best interests.

The Care Quality Commission is required by law to monitor how registered persons apply the Deprivation of Liberty Safeguards (DoLS) under the MCA and to report on what we find. These safeguards are designed to protect people where they are not able to make decisions for themselves and it is necessary to deprive them of their liberty in order to keep them safe. In relation to this, the registered persons had taken the necessary steps needed to ensure that people’s rights were protected. At the time of this inspection seven people had their freedom restricted and the registered persons had acted in accordance with the Mental Capacity Act 2005 (MCA).

Staff understood people’s needs, wishes and preferences and people were treated with kindness and compassion. The registered manager and staff recognised people’s right to privacy, promoted their dignity and respected confidential information. People had access to information about advocacy services so that they could make informed choices about using these if they chose to.

There were systems in place for handling and resolving any concerns or complaints they received from people and the registered persons had ensured the home was run in an open and inclusive way.

People benefitted from staff acting on good practice guidance and learning and staff were encouraged to speak out if they had any concerns.

The registered persons had a range of meetings, checks and audit systems in place to enable them to assess, monitor and continually improve the quality of the services they provided.

Inspection areas

Safe

Good

Updated 13 July 2017

The service remains Good.

Effective

Good

Updated 13 July 2017

The service remains Good.

Caring

Good

Updated 13 July 2017

The service remains Good.

Responsive

Good

Updated 13 July 2017

The service remains Good.

Well-led

Good

Updated 13 July 2017

The service remains Good.