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Devon C Air Limited Homecare Agency Good

Inspection Summary


Overall summary & rating

Good

Updated 1 August 2017

Devon C Air Limited Homecare Agency provides personal care and support to a variety of people including older people and people with learning disabilities, who have chosen to live in their own homes. The services provided include personal care, befriending, and domestic work. At the time of the inspection, there were 36 people receiving personal care from the service.

This inspection took place on 28 February, 01 March and completed on 29 June 2017. One adult social care inspector attended on the first and second day of the inspection but was unable to complete the inspection due to operational issues unrelated to the service. A second adult social care inspector returned to the service to complete the inspection on the third day.

This inspection was announced. The provider was given 48 hours' notice because we wanted to make sure the registered manager and staff would be available to speak with us.

At the last inspection, the service was rated Good overall. At this inspection, we found the service remained Good.

Why the service is rated good:

People received a service that was safe. The registered manager and staff understood their role and responsibilities to keep people safe from harm. Risks had been appropriately assessed and staff had been provided with clear guidance on the management of identified risks. There were enough staff to provide care safely and to support people. Checks were carried out on staff before they started work to assess their suitability to support people who use care and support services. People were protected from the risks associated with unsafe medicine administration because medicines were managed safely.

The service was effective in meeting people's needs. People’s health and wellbeing were promoted and protected as the service recognised the importance of seeking advice from community health and social care professionals. People were supported to eat a healthy diet which promoted their health and well-being, taking into account their nutritional requirements and personal preferences. Staff received regular supervision and the training needed to meet people's needs. The registered manager, provider, and staff understood the principles of the Mental Capacity Act (MCA) 2005 and, worked to ensure people's rights were respected.

People received a service that was caring. People were cared for and supported by staff who knew them well. Staff were kind, caring and treated people with dignity and respect. People were involved in the planning of their care and were offered choices in how they wished their needs to be met.

The service was responsive to people's needs. People received person centred care and support which promoted their health and wellbeing and enhanced their quality of life. People were aware of how to make a complaint and felt able to raise concerns if something was not right .The provider, and registered manager welcomed comments and complaints and saw them as an opportunity to improve the care provided.

People benefitted from a service that was well led. The vision, values and culture of the service were clearly communicated to and understood by staff. A comprehensive quality assurance system was in place. This meant the quality of service people received was monitored on a regular basis and where shortfalls were identified, they were acted upon. There was an open culture where people and staff were encouraged to provide feedback. Staff felt they received a good level of support and could contribute to the running of the service.

Further information is in the detailed findings below.

Inspection areas

Safe

Good

Updated 1 August 2017

The service remains Good.

Effective

Good

Updated 1 August 2017

The service remains Good.

Caring

Good

Updated 1 August 2017

The service remains Good.

Responsive

Good

Updated 1 August 2017

The service remains Good.

Well-led

Good

Updated 1 August 2017

The service remains Good.