Archived: Harley Street Healthcare Clinic

Updated 16 July 2019

Mr Yehudi Gordon provides a private medical service at 104 Harley Street in London where he carries out consultations and offers a range of non-emergency specialist services in gynaecology, fertility and women’s health for patients aged over 18 years of age. Further details about the services provided can be found on the provider’s website: www.dryehudigordon.com

Mr Yehudi Gordon shares the premises at 104 Harley Street with a range of other health care providers. He rents a consulting room which is based on the ground floor. The private practice is open 9am to 6pm on a Tuesday and Thursday. Patients can access appointments by telephone and email.

There are currently 2000 patients registered with the service some of which use the service regularly while others do so on an ad hoc or one-off basis. The registered population covers a wide age range with most patients falling within the working age group. The provider informed us that they see around 112 patients each month. Patients requiring advice and support outside of those hours are advised to contact the service by e-mail or telephone Monday to Friday.

Mr Yehudi Gordon employs a part time practice manager and secretary. The landlord provides reception staff and other staff involved in the management of the premises. The provider is registered with CQC for the following regulated activities: Diagnostic and screening procedures, family planning and treatment of disease, disorder or injury.

How we inspected this service

Before visiting, we reviewed information we hold about the service, including information from the previous inspection. We also asked the provider to send us some information about the service.

During our visit we:

• Spoke with the GP and practice manager.
• Reviewed comment cards where patients shared their views and experiences of the service.
• Reviewed documentary evidence that was made available to us relating to the running of the service.
• We reviewed a sample of patient records with the GP to understand how the provider assessed and documented patients care and treatment. We also used this to assess how consent was obtained.
• We made observations of the facilities that were used for providing the service.

To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:

• Is it safe?
• Is it effective?
• Is it caring?
• Is it responsive to people’s needs?
• Is it well-led?

These questions therefore formed the framework for the areas we looked at during the inspection.

Updated 16 July 2019

This service is rated as Good overall. (The service was previously inspected on 27 November 2018 but was not rated.)

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? – Good

We carried out an announced comprehensive inspection at Harley Street Healthcare Clinic as part of our inspection programme.

The provider Mr Yehudi Gordon has one location registered as Harley Street Healthcare Clinic at 104 Harley Street, London. The service provides private medical services for patients aged 18 years and over in gynaecology and women’s health. This service is registered with CQC under the Health and Social Care Act 2008 in respect of services it provides.

A total of 18 patients provided feedback about the service through CQC comment cards. All comments received were positive about the service. Patients described Mr Gordon as caring, approachable and the service they received was excellent.

Our key findings were:

• Governance systems were well established within the service. There was effective systems for monitoring service provision to ensure it was safe.
• Clear procedures and protocols were in place and the provider had processes in place to ensure risks were clearly identified and mitigated against.
• Systems for learning from incidents was in place. The provider had implemented a risk score system to identify the severity of the event and ensured an accurate oversight of safety within the practice.
• There was evidence of quality improvement activity.
• The provider demonstrated how they maintained their skills and knowledge.
• There were appropriate systems in place for obtaining patient consent for procedures undertaken.
• Patient feedback relating to the service was positive from our CQC comment cards.

The areas where the provider should make improvements are:

• Implement systems to gather patient feedback on the services provided.

Dr Rosie Benneyworth BM BS BMedSci MRCGP

Chief Inspector of Primary Medical Services and Integrated Care