We carried out a review of the data available to us about Providence Care Solutions on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Providence Care Solutions, you can give feedback on this service.
Providence Care Solutions Ltd is a domiciliary care agency based in the London Borough of Barking & Dagenham. The service provides personal care to elderly people in their own homes. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
At the time of our inspection, the service provided personal care to two people in their own homes.
People’s experience of using this service
People were not always supported to have maximum choice and control of their lives as mental capacity assessments to determine people’s capacity to make specific decisions were not always completed. Staff did not always support people in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. We have made a recommendation in this area.
Risks were identified and were assessed to help ensure people received safe care. People told us they felt safe when receiving support from staff. Staff were aware of how to safeguard people from the risk of abuse. Systems were in place to ensure staff attended calls to people on time and to prevent and minimise the spread of infections when supporting people. Pre-employment checks had been carried out to ensure staff were suitable to work with people.
Staff had been trained to perform their roles effectively. People received care from staff who were caring and had a good relationship with them. Staff respected people’s privacy and dignity. People were encouraged to be independent and to carry out tasks without support.
People received person-centred care. There was a procedure for complaints and people’s communication needs were met.
Quality assurance systems were in place to identify shortfalls to ensure there was a culture of continuous improvement.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 25 October 2021 and this was the first inspection.
Why we inspected
The inspection was prompted by a review of information we held about the service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.