28 November 2013
During a routine inspection
Consent had been given by people to their care and support which we found met their needs. People told us they were asked for their views and wishes about the care and support they wanted.
People received the support they needed to take their medication safely. A care worker said, 'I would never give someone medication without knowing what it was for. If I didn't know I would find out.'
The care workers we spoke with felt they were supported by the agency to fulfil their roles and had received sufficient training. A person who used the service said of the care workers, 'Brilliant girls 'excellent, pleasant personalities, trustworthy, respectful.'
We saw the provider had internal quality, monitoring and audit systems in place. We saw the complaints procedure and the compliments received in the last 12 months.