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Archived: Workwise Healthcare Limited

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Reports


Inspection carried out on 28 November 2013

During a routine inspection

Prior to our inspection we reviewed all the information we had received about and from the provider. We spoke on the telephone with 17 people who received personal care in their homes to determine their views on the quality of the service. We also spoke with four relatives or representatives of people who used the agency. We spoke with the registered manager, the managing director, two directors and three care workers. We also looked at service information and care plans.

Consent had been given by people to their care and support which we found met their needs. People told us they were asked for their views and wishes about the care and support they wanted.

People received the support they needed to take their medication safely. A care worker said, “I would never give someone medication without knowing what it was for. If I didn’t know I would find out.”

The care workers we spoke with felt they were supported by the agency to fulfil their roles and had received sufficient training. A person who used the service said of the care workers, “Brilliant girls –excellent, pleasant personalities, trustworthy, respectful.”

We saw the provider had internal quality, monitoring and audit systems in place. We saw the complaints procedure and the compliments received in the last 12 months.

Inspection carried out on 2 August 2012

During a routine inspection

People told us they were very satisfied with the quality of the service provided by the agency. Comments included, “I am highly satisfied with the agency, all the staff are very respectful and pleasant which is reassuring."

People also told us that they had been involved in the formation of their care plans and felt that the care staff respected their opinions and decisions. They also told us that the care staff would always promote their privacy and dignity when providing personal care.

People told us that they felt the all staff employed at the agency were suitably trained and performed their duties in a professional manner. Comments included, “They (care staff) are excellent, very knowledgeable and caring.” and “The staff are all brilliant, I have no qualms about them at all.”

They also told us that they felt confident in reporting any issues of concern or complaints to the staff employed at the agency and records showed that any issues of concern had been addressed effectively by the management team.

Inspection carried out on 14 February 2012

During a routine inspection

A person told us that staff knocked on the door before entering their house. They told us they had been involved in the care planning process but they couldn’t remember receiving a written guide with details of the service.

A person told us they were very happy with the care they received. They told us that staff didn’t hurry and they made sure that they were comfortable before leaving the house. They said, “I couldn’t wish for better girls.” They told us that staff were very kind and they had a laugh with them.

A person told us they felt safe. A person told us that staff were well trained. A person told us they had met with a person to discuss the service. They could not remember receiving a survey, however, they said, “I am highly satisfied with the care I receive.”