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Archived: Workwise Healthcare Limited

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Inspection report

Date of Inspection: 28 November 2013
Date of Publication: 9 January 2014
Inspection Report published 09 January 2014 PDF | 85.4 KB

Overview

Inspection carried out on 28 November 2013

During a routine inspection

Prior to our inspection we reviewed all the information we had received about and from the provider. We spoke on the telephone with 17 people who received personal care in their homes to determine their views on the quality of the service. We also spoke with four relatives or representatives of people who used the agency. We spoke with the registered manager, the managing director, two directors and three care workers. We also looked at service information and care plans.

Consent had been given by people to their care and support which we found met their needs. People told us they were asked for their views and wishes about the care and support they wanted.

People received the support they needed to take their medication safely. A care worker said, “I would never give someone medication without knowing what it was for. If I didn’t know I would find out.”

The care workers we spoke with felt they were supported by the agency to fulfil their roles and had received sufficient training. A person who used the service said of the care workers, “Brilliant girls –excellent, pleasant personalities, trustworthy, respectful.”

We saw the provider had internal quality, monitoring and audit systems in place. We saw the complaints procedure and the compliments received in the last 12 months.