We carried out a review of the data available to us about Greenwood Homecare Cambridge on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Greenwood Homecare Cambridge, you can give feedback on this service.
About the service
Greenwood Homecare Cambridge is a domiciliary homecare agency providing personal care to people living in their own homes. The service provides support to younger people, older people, people living with dementia, people living with a physical disability and people living with mental health needs.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of our inspection there were nine people who were being supported with the regulated activity of personal care.
People’s experience of using this service and what we found
Right Support:
We received positive comments from people and their relatives about the care which they received. These comments included, “I think the care works tremendously well. It is more than adequate and without the staff being around I wouldn’t feel happy or safe.”
Staff had received training which enabled them to provide safe and appropriate care. Where required, additional specialist training had been provided which enhanced staff confidence and knowledge.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Right Care:
People had been involved in the care planning and risk assessment process. Risk assessments had been completed and provided guidance for staff to follow to mitigate risk of harm or injury. Information was regularly reviewed and updated to ensure it remained accurate and reflective of people’s needs. Comments received included, “We were involved in the pre-assessment process. In addition, we are always involved in reviews and are able to engage in discussions regarding making changes to care plans.”
People, their relatives and staff told us they found the staffing levels to be adequate. People felt they received care from a consistent staff team who they knew well. People told us the staff were punctual and they received care when they required it.
Right Culture:
A quality assurance system was in place which supported driving improvement and changes to the service.
People and their relatives spoke positively of the registered manager and staff. Comments included, “The [staff] have been a lifeline to me.” And, “The [staff] are the reason that [family member] remains safe at home.”
Staff felt supported in their role. Several staff told us they felt valued by the registered manager who always thanked them for their work.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 09 September 2021 and this is the first inspection.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.