We spoke to people about their experiences living in the home and were told the staff team provided sensitive and flexible personal care support and they felt well cared for. They told us routines were flexible and they could get up and go to bed when they wished. They said they could express their views and were involved in decision making about their care. People told us they had no concerns about the care being provided and felt safe and protected from potential harm. They told us they were consulted about the service being provided and felt their views were listened to.
'I have lived here for a number of years and I am well cared for and very happy. I go out most days to the shops and to enjoy a pint at my local. I enjoy spending time in my room as I have everything I need. The staff are always popping in to check on me. The food is good and I have no complaints about anything'.
'I am very happy thank you. I have been unwell recently and the staff really looked after me. They are very caring and kind. I enjoy the food and get plenty to eat as I have a good appetite. I enjoy all the activities and always go on any outings organised'.
'I haven't been here very long but would definitely recommend this place. The food is good, the staff are kind and patient and I feel really settled'.
'I am very happy and settled and wouldn't wish to move anywhere else. They look after me very well'.
'Very happy with my room. The standards provided are very good in my opinion'.