THOMAS Bolton

Updated 26 July 2023

THOMAS Bolton is a residential rehabilitation service for people in recovery from substance use.

The service is provided by the T.H.O.M.A.S (those on the margins of a society) organisation. The service provides a three to six-month rehabilitation programme depending upon the needs and funding of each client. The provider has three other rehabilitation services in northwest England.

This was the first inspection at this service since registration. The service has been

registered with the Care Quality Commission since November 2021.

The provider is registered to provide:

• Accommodation for persons who require treatment for substance misuse
• Treatment of disease, disorder or injury.

A registered manager has been in post since registration.

The service provides accommodation for up to four clients.

The service was inspected on 13 June 2023. At the time of this inspection, there were three clients at the service.

The inspection was undertaken by one inspector and a nurse specialist advisor with a background working in substance misuse services.

What people who use the service say

We spoke with the three clients resident at the time of our inspection. Client feedback was wholly positive. Clients described staff as kind, considerate and caring. They felt that staff understood their needs and worked with them to address them. Clients were able to describe their treatment goals and the actions that both they and staff were taking to help meet them.

Updated 26 July 2023

Our rating of this location was good because:

• The service provided safe care. The service had enough staff. Staff assessed and managed risk well and followed good practice with respect to safeguarding.
• Staff developed holistic, recovery-oriented care plans informed by a comprehensive assessment. They provided a range of treatments suitable to the needs of the clients and in line with national guidance about best practice.
• The teams included or had access to the full range of specialists required to meet the needs of clients under their care. Managers ensured that these staff received training, supervision and appraisal. Staff worked well together as a multidisciplinary team and relevant services outside the organisation.
• Staff treated clients with compassion and kindness and understood the individual needs of clients. They actively involved clients in decisions and care planning.
• The service was easy to access. Staff planned and managed discharge well and had alternative pathways for people whose needs it could not meet.
• The service was well led, and the governance processes ensured that its procedures ran smoothly.

Updated 26 July 2023