Oaklands House Care Centre

Updated 19 March 2021

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC’s response to care homes with outbreaks of coronavirus, we are conducting reviews to ensure that the Infection Prevention and Control (IPC) practice was safe and the service was compliant with IPC measures. This was a targeted inspection looking at the IPC practices the provider has in place.

This inspection took place on 17 February 2021 and was announced.

Updated 19 March 2021

This inspection took place on 23rd and 25th April 2018 and was unannounced.

Oakland's House Care Centre is a ‘care home’. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. CQC regulates both the premises and the care provided and both were looked at during this inspection.

Oakland's House Care Centre provides accommodation and nursing care for up to 54 people who are living with dementia and related health conditions. The building is bright, modern and designed for the provision of care in a homely environment.

There was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People were cared for in a safe way. Risk assessments and care plans were completed and staff provided care according to these plans.

The provider had a robust recruitment process and only people that had been checked as suitable to be employed in caring roles were recruited by the service.

Medicines were stored and administered safely. Clear and accurate medicines records were maintained.

The provider had systems in place to respond and manage safeguarding matters and make sure that safeguarding alerts were raised with other agencies. Staff understood they had a duty to report any concerns they had about people in their care.

The service had a new, online training system giving them access to training and policies.

We recommend that policies provided by St Cloud are updated to reflect the Oakland's location.

Where people lacked the mental capacity to make decisions the home was guided by the principles of the Mental Capacity Act 2005 to ensure any decisions were made in the person’s best interests.

People’s nutritional needs were met, information was shared with the chef who produced meals that were pureed, fortified and to the individual requirements of people living in the home.

There was an activities programme that provided group and individual activity sessions. In addition, external entertainers visited the service on a regular basis.

The home had an end of life care pathway and people and their relatives were supported to plan for the future.

There was a clear and freely available complaints procedure. People knew who to talk to if they had a complaint.

Compliments about the care people received were also recorded.

The registered manager had systems in place to monitor the service and drive improvement