Great Western Court

Updated 27 November 2018

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

Inspection team:

The inspection was carried out by one inspector.

Service and service type:

Great Western Court is a ‘care home’. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection. There was registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Notice of inspection:

This inspection was unannounced.

What we did:

Before the inspection we reviewed the Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. We also reviewed other information we held about the service as well as previous inspection reports and notifications we had received from the service. Notifications are information about important events that the service is legally required to submit to CQC.

During the inspection we spent time walking around the home and observing how staff interacted with people. We spoke with five people and looked at the care plans and associated records of four people. We also spoke with a visiting health care professional, two care staff, an activity coordinator, kitchen assistant and the registered manager. We looked at staff files relating to their training and personal development as well as the provider’s recruitment procedures. We reviewed a range of records including accident and incident reports and other records relating to the monitoring and management of the home. After the inspection we contacted several health care professionals for their feedback about the service.

Updated 27 November 2018

What life is like for people using this service:

• People received a service which was primarily focused on promoting their independence levels and supporting their reablement goals.

• Feedback from people about the quality of care and support they received was overwhelmingly positive. They complimented the caring nature of staff and felt that they were treated with dignity and respect.

• People’s needs had been assessed and their support requirements and reablement goals had been comprehensively identified and recorded to provide staff with the guidance they needed to support people.

• People were supported to have maximum choice and control of their lives.

• Effective systems were in place to manage people’s medicines or support and encourage people when self-medicating as part of their reablement plan.

• Staff and the multidisciplinary team worked together to enable people to progress in their well-being, daily living skills and confidence.

• There were sufficient numbers of staff available to ensure people’s safety and well-being.

• New staff were suitably vetted before they supported people.

• Staff had a good understanding of people’s needs and had been trained to carry out their role.

• Staff understood their responsibility to report concerns, accidents and poor practices.

• Systems were in place to identify shortfalls in the service and drive improvement.

• People views were valued and acted if any concerns had been identified.

• The registered manager understood their regulatory duties to ensure people received a safe and effective service.

The service met the characteristics of Good in all areas. More information is in Detailed Findings below.

Rating at last inspection: Good (report published 14 May 2016).

About the service: Great Western Court is a residential care home registered to provide accommodation and personal care to people aged 65 and over. At the time of our inspection the service supported 14 people. The home provides people with the support and time to build up their confidence and level of independence in daily living skills before returning home

Why we inspected: This was a planned inspection based on the previous rating at the last inspection.

Follow up: At this inspection we have rated the service as Good. The rating of this inspection and the information and intelligence that we receive about the service will determine the timeframe of our next inspection.