St Johns Nursing Home

St Johns Nursing Home is a care home registered to provide personal and nursing care for up to 38 people. The service provides support to older people, some of whom were living with dementia. At the time of our inspection visit there were 38 people living at the home.

People’s experience of using this service and what we found

People told us they received good quality care and they felt safe living at St Johns Nursing Home. Staff had a good understanding of assessing and managing risks related to people’s health and medical conditions. There were systems in place to support people against the risks of suffering abuse and the registered manager investigated incidents appropriately. People had experienced positive outcomes in relation to reduction in falls and management of pressure sores. The home was clean and hygienic and there were appropriate systems in place to manage health and safety risks.

People’s needs were fully assessed and appropriate plans of nursing and care were in place. People told us they enjoyed the food at the home and they had plenty of access to drinks. Staff received effective training around meeting people’s healthcare, nutritional and hydration needs. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. The environment at the service was suitable for people’s needs.

The provider was responsive to people’s needs and people’s care plans reflected their abilities and preferences around personal care. People were supported to lead active social lives. People told us they felt happy to raise complaints and that issues were always resolved. Staff had training in providing empathetic and responsive end of life care. The provider had received many letters of thanks from relatives of people who had spent their final days at the service.

People told us they had positive working relationships with staff. They said staff were patient, caring and that they treated them with dignity and respect. People were supported to maintain independent skills around their daily living where possible. People were involved in making decisions about their care and the provider considered people’s equality and diversity when planning and reviewing care.

There was effective leadership and management in place. There were systems in place to oversee and improve the quality of care, which helped promote people’s safety and wellbeing. The registered manager was a visible presence and had a good understanding of the day to day running of the service and people’s nursing and care needs. The provider worked in partnership with health and social care professionals to promote positive outcomes for people.

For more details, please see the full report which is on the Care Quality Commission (CQC) website at www.cqc.org.uk.

Rating at last inspection

This service was registered with us on 2 November 2021 and this is the first inspection. The last rating for the service under the previous provider was good, published on 22 May 2019.

Why we inspected

This service had not previously been inspected and we wanted to check that people were receiving safe care and support.

We looked at infection prevention and control measures under the safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.