Background to this inspection
Updated
16 March 2022
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.
As part of CQC’s response to care homes with outbreaks of COVID-19, we are conducting reviews to ensure that the Infection Prevention and Control (IPC) practice is safe and that services are compliant with IPC measures. This was a targeted inspection looking at the IPC practices the provider has in place. We also asked the provider about any staffing pressures the service was experiencing and whether this was having an impact on the service.
This inspection took place on 25 February 2022 and was announced. We gave the service one days' notice of the inspection.
Updated
16 March 2022
About the service
Mayflower Court Residential Care Home is situated in the residential area of Oxton, Wirral. The home is registered to provide accommodation and support for up to 20 older people. At the time of our inspection, there were 17 people living in the home.
People’s experience of using this service and what we found
At the last inspection systems in place to monitor the quality and safety of the service were not effective. During this inspection we found that improvements had been made and the provider was no longer in breach of regulation, although some areas for improvement were identified. Feedback regarding the management and quality of service people received was positive and staff told us they were well supported and could raise any issues they had with the registered manager. The ratings from the previous inspection were displayed as required.
At the last inspection we found there was not always enough staff to meet people’s needs in a timely way. Improvements had been made and people received support in a timely way. Records regarding safe recruitment were not always clearly maintained. We made a recommendation regarding recruitment practices. Regular checks were made on the building and utilities to ensure they remained safe. However, not all required equipment checks were recoded clearly. People told us they felt safe living in the home and were supported by staff who knew safeguarding procedures and how to raise any concerns they had. People had their medicines administered by staff who had undergone training and had been assessed as competent. The home appeared clean and well maintained.
Staff were knowledgeable regarding people’s needs and preferences; however, some care plans required updating to ensure accurate and detailed information was recorded. People’s communication needs had been assessed and records were provided in different formats when required. There was a range of activities available and people’s friends and families were able to visit at any time and were made welcome by staff. A complaints policy was available, and people knew how to raise any concerns they had.
People told us they got on well with staff and were treated with dignity, kindness and compassion and encouraged to be as independent as possible. We observed positive, familiar interactions between people living in the home and staff. People were provided with information about the service and supported to make decisions regarding their care. Their feedback regarding the service was sought regularly through meetings and satisfaction surveys.
Systems were in place to gain consent and record people’s consent. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Pre-admission assessments were completed before people moved into the home to ensure staff could meet their needs. Staff were supported in their roles through ongoing supervision and regular training. Feedback regarding meals available was positive and people had enough to eat and drink.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection and update
The last rating for this service was requires improvement (published 8 February 2019). We identified breaches of regulation regarding staffing, consent and the governance of the service at that inspection. During this inspection, we found that improvements had been made and the provider was no longer in breach of regulation.
Why we inspected
This was a planned inspection based on the previous rating.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.