Edgbaston Manor

Edgbaston Manor is a residential care home providing personal care for up to 70 older people and some of those people are living with dementia. At the time of inspection 59 people were living in the home. The property is purpose built. Bedrooms are en-suite and the home has additional facilities including a hairdressers and entertainment rooms.

There are usually nine staff on day shifts including deputy managers, a chef, as well as the registered manager. Nights are covered by three staff with management on-call as required.

People's experience of using this service and what we found

Staff used an electronic system to record the contact and support given to people. This meant that staff coming onto shift had access to up-to-date information about the care and support provided. Care plans and risk assessments identified people's support needs and staff had a good understanding of the support people needed.

Feedback about the service, from people who lived at the home and those close to them, as well as professionals who often visited was consistent and positive. People and relatives praised the staff, the facilities and management.

Distinctive leadership decisions about activities and inclusive decision-making with people who lived at the home had achieved a service that was responsive. The service was innovative and made great effort to give people a person-centred care experience which led to positive outcomes. People and their relatives were encouraged to be involved in care planning and reviews.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were treated with kindness and compassion. People felt well-supported. People were listened to and could express their views. People's privacy and dignity was maintained.

People, relatives and staff expressed confidence in the registered manager, and were given the opportunity to provide feedback. Audits took place to ensure the quality of the service was maintained.

People, staff, and relatives knew how to complain. The registered manager understood their responsibilities under the duty of candour.

For more details, please see the full report for Edgbaston Manor which is on the CQC website at www.cqc.org.uk

This service was registered with us on 10 December 2021 and this is the first inspection.

Why we inspected

This was a planned inspection because this service is unrated.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.