Background to this inspection
Updated
10 February 2023
Background to this inspection
The inspection
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.
Inspection team
The inspection was conducted by one inspector.
Service and service type
This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats.
Registered Manager
This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations. At the time of our inspection there was a registered manager in post.
Notice of inspection
We gave the service 48 hours’ notice of the inspection. This was because it is a small service and we needed to be sure that the provider or registered manager would be in the office to support the inspection.
What we did before the inspection
We reviewed information we had received about the service since they registered. The provider was not asked to complete a Provider Information Return (PIR) prior to this inspection. A PIR is information providers send us to give some key information about the service, what the service does well and improvements they plan to make.
During the inspection
We spoke with the registered manager. We reviewed a range of records relating to the management of the service including policies and procedures. We also looked at the recruitment records for three staff and the care plans for one person. We spoke to one relative and two care workers.
Updated
10 February 2023
Overall summary
About the service
Agile Carers Limited is a domiciliary care agency that provides personal care to people in their own home. The service provides support to those with dementia and physical disabilities. At the time of our inspection there was one person using the service.
People’s experience of using this service and what we found
People felt safe. There were processes in place to safeguard people from abuse. Risks to people's safety were assessed and reviewed. There was guidance for staff to follow to know how to keep people safe from harm. One relative said, “The staff are observant and will always talk to us and the manager if they have any concerns about mum” Staff wore appropriate Personal Protective Equipment (PPE) such as face masks, disposable gloves and aprons. Staff understood their responsibilities and could recognise and report abuse.
People's care needs were assessed and reviewed. Staff completed training to know how to care for people effectively. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Staff were kind and caring. People and relatives praised the caring and inclusive nature of the service. People's privacy, dignity and independence were respected and promoted. One relative told us, “The manager is very caring, when mum went into hospital, she was calling to get an update on her condition, and she made sure that the carers were there when she came home.”
People received care that was responsive to their needs and preferences. People's communication needs were assessed and met.
The provider operated effective systems to monitor and improve the quality of the service. The registered manager responded appropriately where quality and safety were being compromised and improvements were made.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
This service was registered with us on 22 August 2021 and this is the first inspection.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
The overall rating for this service is ‘Good’.
Follow Up
We will continue to monitor information we receive about this service, which will help inform when we next inspect.