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We are carrying out checks at Homecroft Residential Home using our new way of inspecting services. We will publish a report when our check is complete.

Inspection Summary


Overall summary & rating

Good

Updated 31 March 2015

The inspection took place on 3 February 2015 this was an unannounced inspection. The inspection team consisted of one inspector.

The home had a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service and shares the legal responsibility for meeting the requirements of the law with the provider.

We last inspected Homecroft on 13 February 2014. At the last inspection the provider was meeting all regulations inspected.

People felt safe with the staff that supported them because staff knew how to protect people from harm. Procedures were in place that ensured the service was safe and that people’s rights were protected.

There were sufficient numbers of suitably recruited staff available to support people and keep them safe. Relatives and people that lived there felt that the staff were good. Staff had received training that ensured they had the skills and knowledge to care for people.

People were consulted about their care so their wishes, choices and preferences were known so they could receive care on an individualised basis.

People were supported to access health care services and timely referrals were made to ensure people remained healthy.

People were supported to undertake activities of their choice in the home and out in the community.

Systems were in place to monitor and check the quality of care provided and where changes for improvement were required we saw that action was taken.

Inspection areas

Safe

Good

Updated 31 March 2015

The service was safe.

People were safe because risks were managed and staff had the skills to protect them from harm.

There were sufficient numbers of staff that had been safely recruited to provide care and support to people.

Effective

Good

Updated 31 March 2015

The service was effective.

Staff received effective support, training and supervision that enabled them to care for people well.

People were provided with food and drinks to maintain their health. Staff knew people’s individual care needs and referrals were made to other care professionals when required.

The manager ensured people had been appropriately protected through assessment so people’s liberty was not restricted. People’s rights were protected and there were no restrictions on their liberty.

Caring

Good

Updated 31 March 2015

The service was caring

People told us they had a good relationship with the staff that supported them.

People were able to make informed decisions about their care and support. Privacy, dignity and independence was fully respected and promoted.

Responsive

Good

Updated 31 March 2015

The service was responsive.

People were involved in reviewing their care, made choices on a daily basis and staff supported people based on their preference and wishes.

People were able to choose whether they took part in organised group activities. Some people had individual activities that they liked including chats with staff. People and their relatives were confident that their concerns were listened to and acted upon.

People’s needs were met and they supported to remain as independent as possible.

Well-led

Good

Updated 31 March 2015

The service was well led.

The manager ensured that systems were in place and used to improve the service provided to people. A continually monitoring process was in place so action could be taken when needed.

The culture of the service was open and receptive to continual improvement.