Updated 2 August 2022
Harley Street Healthcare – 96 Harley Street provides consultations with dermatologists from premises located at 96 Harley Street, London, W1G 7HY. The service offers mole and cyst removal, as well as consulting on other skin conditions.
This fee-paying service provides the above range of health services to children and adults.
The service is registered with the Care Quality Commission to undertake the regulated activities for the provision of surgical procedures, diagnostic and screening procedures and the treatment of disease, disorder or injury.
The service is located is a three-storey building with the entrance on the ground floor and a lift which allows for easy access for those with mobility issues. The service is based on the 2nd floor. The service has a clinical consultation room, a treatment room, a service manager’s office and the patient waiting room. The reception area is the entrance to the service.
The registered manager of the service is the service provider. Consultations and treatment are undertaken by three dermatologists who are all registered with the General Medical Council (GMC). Other staff working at the service include two healthcare assistants (who also undertake minor administrative duties) and a commercial manager.
Appointments at the service are flexible and services are conducted according to demand.
How we inspected this service
Throughout the pandemic CQC has continued to regulate and respond to risk. However, considering the circumstances arising as a result of the pandemic, and in order to reduce risk, we have conducted our inspections differently.
This inspection was carried out in a way which enabled us to spend a minimum amount of time on site. This was with consent from the service and in line with all data protection and information governance requirements.
During our inspection we:-
- Looked at the systems in place relating to safety and governance of the service.
- Viewed key policies and procedures.
- Conducted interviews with staff.
- Reviewed clinical records.
To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:
- Is it safe?
- Is it effective?
- Is it caring?
- Is it responsive to people’s needs?
- Is it well-led?
These questions therefore formed the framework for the areas we looked at during the inspection.