7 March 2023
During a routine inspection
About the service
Hill House is a residential care home providing personal care to 1 person at the time of the inspection. The service can support up to 3 people.
People’s experience of using this service and what we found
Right Support: Hill House provided a homely environment. Communal spaces were large and people used them in the way they preferred with support if necessary to ensure their own and others safety and wellbeing. People’s bedrooms were personalised and people used their private space when and how they wanted to. Staff understood how people made choices and supported this to happen every day.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Right Care: People were supported to identify their goals and work towards achieving these. People accessed appropriate care to meet their health needs and specialist support to develop and maintain their wellbeing. People received support and care appropriate to their own needs and beliefs.
Right Culture: People, and their relatives, where required, were involved in planning their care and support. Support staff understood people’s needs and knew their preferences for how they liked to be supported. The provider involved people, their representatives and staff in developing individualised care. Staff understood the principles of person-centred care and placed people as the focus of what they did every day.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 7 December 2021 and this is the first inspection.
Why we inspected
The inspection was prompted in part due to concerns received about care, staffing and management. A decision was made for us to inspect and examine those risks.
We found no evidence during this inspection that people were at risk of harm from these concerns.
Please see the safe and well led sections of this full report.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.