Archived: Pentrich Residential Home

Updated 20 April 2018

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This inspection took place on 20 February 2018 and was unannounced. Two inspectors and an expert by experience carried out the inspection. An expert by experience is someone who has personal experience of using or caring for someone who uses this type of service. The expert by experience supporting this inspection had experience of health and social care services.

Prior to the inspection we reviewed all the information we held about this service including notifications. Notifications are changes, events or incidents the provider is legally obliged to tell us about within required timescales. The provider submitted a Provider Information return (PIR). This is information we require providers to send us at least once annually to give some key information about the service, what the service does well and improvements they plan to make. We used all the information we held to assist in planning the inspection.

During the inspection we spoke with five out of eight people who used the service, the registered manager, one care worker and a domestic staff. Following the inspection we requested feedback from East Riding of Yorkshire safeguarding and quality monitoring teams.

We observed the lunch time meal and activities throughout the day. We walked around the building looking in bedrooms, bathrooms and communal areas. We reviewed medicines management, the care records for two people who used the service, recruitment, induction,training and supervision records for three staff and other records relating to the management of the service. These included meeting minutes, surveys, quality monitoring system and servicing and maintenance documents.

Updated 20 April 2018

This inspection took place on 20 February 2018 and was unannounced. At our last inspection of the service on 23 November 2016 the registered provider was rated as 'requires improvement', but was compliant with regulations. There were recommendations in the last report that were followed up during this inspection.

Pentrich Residential Home is a care home.is a ‘care home’. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection. This service provides accommodation and support to a maximum of thirteen people over the age of eighteen who have a mental health condition. The service is situated in a residential area of the coastal town of Bridlington in East Yorkshire and has three floors. The property does not have a passenger lift so is only suitable for people who are able to use the stairs. At the time of our inspection there were eight people using the service.

The registered provider is required to have a registered manager in post and there was a registered manager at this service. A registered manager is a person who has registered with the Care Quality Commission (CQC) to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Staff were recruited safely and at this inspection there were sufficient staff on duty to meet people's needs. Staff had received training which allowed them to meet people's needs and received support through supervision from the registered manager.

Staff had received safeguarding adult training and were aware of types of abuse. Alerts to the local authority safeguarding team were made as appropriate.. People told us they felt safe at the service.

Accidents and Incidents were recorded and analysed by the manager and action taken where any health and safety issues were identified following an accident.

Medicines were managed safely.

The service was clean and tidy and people had personalised bedrooms. The environment had not been specifically adapted for one person with dementia but they had lived at the service so long they were familiar with their surroundings and so this had no impact.

People told us that staff were kind and caring. They had time to get to know people and treated them with respect. They worked within the principles of the Mental Capacity Act.

Care plans were detailed and person centred. They were reviewed regularly and checked by the registered manager and regional manager.

Social isolation was minimised because staff encouraged people to access the local community either by themselves or with support.

The registered manager was well supported. They followed a clear quality assurance process and further checks were carried out during visits by the provider and regional manager. This ensured the quality of the service.

Feedback was received from people who used services, relatives, [professionals and staff and used to make any improvements using the 'You said/we did' system.