Windsor Court Care Home

Updated 24 February 2023

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

Inspection team

The inspection was carried out by 1 inspector, a nurse specialist advisor and an Expert by Experience. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Service and service type

Windsor Court Care Home is a ‘care home’. People in care homes receive accommodation and nursing and/or personal care as a single package under one contractual agreement dependent on their registration with us. Windsor Court Care Home is a care home with nursing care. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

Registered Manager

This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations.

At the time of our inspection there was a registered manager in post.

Notice of inspection

This inspection was unannounced.

What we did before the inspection

We reviewed information we had received about the service since the last inspection. We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make. We used all this information to plan our inspection.

During the inspection

We spoke with 4 people using the service, observed the care provided, and spoke with 5 family members of people using the service.

We spoke with 8 staff which including the registered manager, deputy manager and regional director.

We reviewed a range of records. This included 2 people's care records and multiple medicine administration records. We looked at 5 staff files in relation to recruitment. We looked at quality assurance audits, training records, meeting minutes, policies and procedures, environmental safety and information related to the governance of the service were reviewed.

Updated 24 February 2023

About the service

Windsor Court Care Home is a residential care home providing personal and nursing care for up to 51 people. The service provides support to younger adults, older adults, people living with dementia, physical disabilities and sensory impairments. The home is purpose built and has three floors. At the time of our inspection there were 30 people using the service.

People’s experience of using this service and what we found

People were supported by staff who understood how to keep them safe. Safeguarding procedures were in place and staff had been trained to protect people from abuse. People’s needs had been assessed and there were care plans and risk assessments in place to help staff support people safely. Environmental risks had been assessed and there was an effective audit system in place in relation to these. Medicines were managed effectively. People were administered medicines by trained staff who regularly had their competency to administer medicines checked. Staff were recruited safely. The provider had robust recruitment procedures in place which included undertaking background checks on potential new staff before they started working for the service.

People were supported by trained staff that were knowledgeable and understood people’s needs. People were supported to access health care professionals to ensure their needs were met. People’s nutritional and hydration needs were met. People told us they had a choice and there was a good range of alternatives from the menu they could choose from.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were cared for by staff who were kind, caring and showed them respect and dignity.

People were supported to maintain relationships with those important to them. Relatives told us they were made to feel welcome at the home. People and their relatives knew how to complain and were confident they would be listened to, and actions taken, if any concerns were raised.

The registered manager had audit systems in place to maintain standards in the service and drive through any improvements identified.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 16 July 2021 and this is the first inspection.

Why we inspected

This inspection was prompted by a review of the information we held about this service.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.