5 July 2023
During a routine inspection
Cheadle Care is a domiciliary care agency registered to provide personal care and support to people living in their homes. Not everyone who used the service received the regulated activity of personal care. CQC only inspect where people receive personal care. This is help with tasks related to personal care, personal hygiene, eating, and drinking. Where they do, we also consider any wider social care provided. At the time of the inspection, the provider supported 3 people with a learning disability living in their own homes.
People’s experience of using the service
Systems were in place to ensure the information in relation to concerns and safeguarding were managed well. There was a clear process to follow. Staff said they had completed training and would report any concerns to management. Relatives told us the staff were responsive to people’s relatives’ needs and felt the staff were very experienced and caring.
Records showed people were involved in their care, and risks were managed with the involvement of the person. Records clearly showed the person’s voice. People were supported to have maximum choice and control in life. Staff supported them in the least restrictive way. Staff supported people to take part in activities of their choice. One relative told us, “The staff had compassion and dedication and treated their relative with respect”. The service worked well with other agencies to support people. All staff had training in supporting people and keeping them safe.
The provider had systems in place to oversee the quality of the service and take appropriate action when needed. People using the service participated in their care and made choices about what care they needed and how this was provided. Regular reviews of the person’s care and wishes took place. Relatives told us the provider continually consulted with people using the service.
Rating at last inspection This service was registered with us on 26 August 2021 and this is the first inspection.
Follow up. We will continue to monitor the information we receive about the service until we return to visit as per our re-inspection programme., if we receive any concerning information, we may inspect sooner.