The Care Quality Commission
  • Doctor
  • Independent doctor

Laura Spence Aesthetics

Overall: Good read more about inspection ratings

44 Lower Bridge Street, Chester, CH1 1RS (01244) 319658

Provided and run by:
Mrs Laura Spence

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about Laura Spence Aesthetics on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about Laura Spence Aesthetics, you can give feedback on this service.

18 October 2022

During a routine inspection

This service is rated as Good overall.

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? – Good

We carried out an announced comprehensive inspection at Laura Spence Aesthetics as part of our inspection programme. We carried out this inspection because this location had not been inspected or rated since its registration with the Care Quality Commission in July 2021.

Laura Spence Aesthetics is a private service specialising in beauty and aesthetic consultations and treatments. Laura Spence Aesthetics also provides a range of non-surgical cosmetic interventions which are not within CQC scope of registration. Therefore, we did not inspect or report on these services.

The Regulated Activities are delivered by a clinician who is the registered person. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Our key findings were:

  • Patients received care that was delivered safely and effectively.
  • Clinicians assessed patients according to appropriate guidance, legislation and standards and delivered care and treatment in line with current evidence-based guidance.
  • There were enough staff who were suitably qualified and trained.
  • Patients were treated with respect and staff were kind, caring and involved them in decisions about their care.
  • Patients received detailed and clear information about their proposed treatment which enabled them to make an informed decision. This included costs, risks and benefits of treatment.
  • Pre-operative and post-operative care and advice was clear and written information was available in different formats.
  • Patients were offered appointments and treatment in a timely manner to suit their needs.
  • The service had good facilities and was well equipped to treat patients and meet their needs.
  • Information about services and how to complain was available and easy to understand.
  • There was an effective governance framework in place in order to gain feedback and to assess, monitor and improve the quality of the services provided.
  • The provider was aware of the requirements of the Duty of Candour.

The areas where the provider should make improvements are:

  • Review recruitment records to include full information is held on staff.
  • Review the complaints reporting process to include timeframes in the response.

Dr Sean O’Kelly BSc MB ChB MSc DCH FRCA

Chief Inspector of Hospitals and Interim Chief Inspector of Primary Medical Services