Archived: Brantwood Residential Care Home

Updated 21 September 2021

The inspection

This was a targeted inspection to check on a specific concern we had about the management of safeguarding issues and complaints.

As part of this inspection we looked at the infection control and prevention measures in place. This was conducted so we can understand the preparedness of the service in preventing or managing an infection outbreak, and to identify good practice we can share with other services.

Inspection team

The inspection was undertaken by one inspector.

Service and service type

Brantwood Residential Care Home is a ‘care home’. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection

This inspection was unannounced.

What we did before the inspection

We reviewed information we had received about the service since the last inspection. We used the information the provider sent us in the provider information return. This is information providers are required to send us with key information about their service, what they do well, and improvements they plan to make. This information helps support our inspections. We used all this information to plan our inspection.

During the inspection

We spoke with four people who used the service and two relatives about their experience of the care provided. We spoke with five members of staff including managers and care staff.

We reviewed a range of records. This included three people’s care records and medication records. We looked at four staff files in relation to recruitment and staff supervision. A variety of records relating to the management of the service, including policies and procedures were reviewed.

After the inspection

We continued to seek clarification from the provider to validate evidence found.

Updated 21 September 2021

About the service:

Brantwood Residential Care Home is registered to provide accommodation for up to 21 people who require nursing or personal care. The service is located in a residential area of Sandbach close to local amenities. At the time of the inspection there were 18 people accommodated at the service.

People’s experience of using this service

People told us they were settled and happy living at Brantwood. People said that the managers and staff team were kind and caring and promoted their independence where possible. They told us they got their medicines on time and staff supported them with all their needs as required.

People's needs had been assessed, care plans developed, and risk assessments put in place to ensure people's individual needs could be met and risks reduced or mitigated. People told us they were fully involved in this process.

Staff had developed positive relationships with people and their family members. They had a good understanding of how to meet each person's individual needs. We saw people’s dietary needs were managed with reference to individual needs and choice. People's privacy and dignity was consistently respected.

People told us that they felt safe in the home. Safe recruitment procedures were in place and staff were supported in their role with appropriate training and supervision. The staff we spoke with described how they would recognise abuse and the action they would take to ensure actual or potential harm was reported. The staff and management team worked closely with health and social care professionals.

There were a selection of audits carried out. Actions identified we used to continually develop and improve the service. Feedback from people and their family members was regularly sought.

People were supported to have choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Rating at last inspection:

The last rating for this service was Good (published 12 May 2017).

Why we inspected:

This was a planned inspection based on the previous rating.

Follow up:

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk