We carried out a review of the data available to us about Inglewood on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Inglewood, you can give feedback on this service.
Inglewood is a residential care home providing personal care to up to 26 people in an adapted building. The service provides support to older people, some of whom are living with dementia-related conditions. At the time of our inspection there were 22 people using the service.
People’s experience of using this service and what we found
Fire drills were not up to date for some staff and they were unclear about how to safely evacuate people. The provider took immediate action to retrain staff in this.
People and relatives praised the staff for their care and kindness. Staff were friendly and engaging. People received very personalised care from staff who knew how to support each person in the way they preferred.
People were treated with dignity and respect. Their independence was encouraged and they were invited to be involved in staff recruitment and other key decisions about their home.
People were protected from abuse by staff who understood how to identify and report any concerns. The registered manager sought to learn from any accidents and incidents to continuously improve the service.
Staffing levels were sufficient to meet people's needs safely, and ensured people received consistent support. Staff were recruited safely and received appropriate training and support to enable them to carry out their role.
People were supported to have maximum choice and control of their lives and staff assisted them in the least restrictive way possible and in their best interests; the policies and systems in the service upheld this practice.
People and relatives said the service was well-run and praised the management team as helpful and approachable. They had information about how to raise issues and were confident about discussing anything with the management team.
Staff were happy in roles and said the provider and registered manager were supportive.
The provider was committed to continuous improvement of the service. A full refurbishment programme of the building was in process.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 22 September 2021 and this is the first inspection.
The last rating for the service under the previous provider was good, published on 31 October 2018.
Why we inspected
This was a planned inspection of a new service.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
Enforcement and Recommendations
We are mindful of the impact of the COVID-19 pandemic on our regulatory function. This meant we took account of the exceptional circumstances arising as a result of the COVID-19 pandemic when considering what enforcement action was necessary and proportionate to keep people safe as a result of this inspection. We will continue to monitor the service and will take further action if needed.
We have made a recommendation about ensuring staff have regular fire drills and are confident about evacuation plans.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.