We carried out a review of the data available to us about VictoriaDomCare Ltd on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about VictoriaDomCare Ltd, you can give feedback on this service.
VictoriaDomCare Limited (also known as VDC Services) is a domiciliary care agency which is registered to provide personal care and support to people in their own homes. The service is registered to provide support to younger adults, older people, people living with dementia, people living with physical disabilities and people living with sensory disabilities. At the time of our inspection the service was supporting three people. Two of whom were receiving personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
People’s experience of using this service and what we found
People’s needs were assessed before they started using the service. People were involved in this initial assessment and this formed their plan of care.
Risks were identified and basic risk management was included in people’s plans of care. People received care and support from the two directors of the business who undertook the care calls. The two directors knew people well and how to keep them safe from harm or the risks of abuse.
People felt safe during their care calls and gave us positive feedback about the service. People told us both the Nominated Individual and Quality Manager were very kind and caring toward them.
Both the Nominated Individual and Quality Manager had completed training themselves and understood the importance of training staff when they recruited them in the future as their business grew.
Quality checks took place on records and no shortfalls were identified. There had been no missed care calls. People had no complaints about the service.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests.
Rating at last inspection
This service was registered with us on 15 June 2021 and this is the first inspection.
Why we inspected
This was a planned inspection of this newly registered service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.