Archived: Clifton Court

Updated 19 April 2017

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014. This inspection took place on 21 October 2014 and was unannounced. The inspection team consisted of two inspectors.

Before the inspection the provider completed a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. We also reviewed other information we held about the home. This included notifications of events that had affected the service such as any safeguarding investigations.

We spoke with five people who used the service, three care staff, the deputy and registered manager and the registered provider. Everyone we spoke with was able to share their experiences verbally with us. We also observed staff providing care and support to people.

We reviewed one person’s care plan and risk assessments, the recruitment records for one member of staff, quality monitoring audits and other records relating to the management of the home.

Updated 19 April 2017

Clifton Court is a residential care home for up to 15 people with a mental health problem such as depression or schizophrenia. There were 14 people living in the home with an age range of 43 to 73 years of age. At the last inspection, the service was rated Good. At this inspection we found the service remained Good.

There was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People’s needs were effectively met because staff had the skills they needed to do so. Staff were well supported with induction, training, supervision and appraisal. There was enough staff on duty to keep people safe and care workers were flexible so people could do what they wanted, when they wanted. Recruitment practices were good.

People’s medicines were managed safely and staff understood when they needed to give people medicines on an ‘as and when basis’, and how to support people with self administration, if this is what they wanted.

Staff knew how to safeguard people from abuse and what they should do if they thought someone was at risk. Risks to individuals were well managed and people were able to stay safe without having their freedoms restricted. People’s independence was well promoted. Incidents and accidents were well managed.

Although everyone living in the home had capacity to make their own decisions about their care, the registered manager and staff had a good understanding of the Mental Capacity Act (2015) and made sure they gained consent from people in line with legislation.

People were well supported to eat and drink enough. Food was homemade and nutritious and people were involved in making decisions about menus. Everyone was supported to maintain good physical and mental health and appropriate referrals were made to health care professionals when required.

People were treated with dignity and respect by kind and caring staff. Staff had a good understanding of the care and support needs of every person living in the home. People had developed positive relationships with staff and there was a friendly and relaxed atmosphere in the home. People were well supported to do the things that were important to them, such as going to church or out for a meal. People’s social and spiritual needs were met.

Person centred care was important to the service and staff made sure people were at the centre of their practice. Care plans focused on the whole person, and assessments and plans were regularly updated. There was an open culture in the home, and staff felt confident to discuss any concerns they might have and said the registered manager would act on them. Staff said they were well supported and were well motivated to provide good care. The registered manager knew all of the people who lived in the home very well and ensured care was person centred.

The service has met all of the fundamental standards and the registered manager and staff have maintained a consistently good service. Further information is in the detailed findings below.