Rehability Uk Dorset

Updated 11 November 2022

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

Inspection team

The inspection was carried out by two inspectors.

Service and service type

This service provides care and support to people living in a ‘supported living’ setting, so that they can live as independently as possible. People’s care and housing are provided under separate contractual agreements. CQC does not regulate premises used for supported living; this inspection looked at people’s personal care and support.

Registered Manager

This service is required to have a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

At the time of our inspection there was not a registered manager in post. A manager was in post and had begun their registered manager application with CQC.

Notice of inspection

We gave the service 48 hours’ notice of the inspection. This was because it is a small service and we needed to be sure that the provider or manager would be in the office to support the inspection.

Inspection activity started on 23 August 2022 and ended on 16 September 2022. We visited the location’s office on 23 August 2022 and the service on 2 September 2022.

What we did before the inspection

We reviewed information we had received about the service since registration. We sought feedback from the local authority who work with the service. We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make. We used all this information to plan our inspection.

During the inspection

We met with one person living in the home and spoke with two relatives. We spoke with the regional manager, regional support officer, manager and two support workers. We also received written feedback from two support workers. We observed interactions between people and the staff team. We reviewed a range of records, this included two people’s care and support records and medication records. We looked at two staff files in relation to recruitment and supervision. A variety of records relating to the management of the service, including policies and procedures.

Updated 11 November 2022

We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.

About the service

Rehability UK Dorset is a supported living service providing personal care to two people at the time of the inspection. The service can support up to six people.

People’s experience of using this service and what we found

We have made recommendations about recruitment and quality assurance processes within the service.

Right Support:

Staff communicated with people in ways that met their needs. Staff supported people to have maximum possible choice, control and independence and be independent and they had control over their own lives. People lived in an environment that met their sensory and physical needs. Staff supported people to access healthcare when needed.

Right Care:

Staff understood how to recognise poor care and abuse. Staff worked with people in identifying risks they lived with and deciding actions to reduce the risk of harm whilst respecting peoples’ rights and freedoms. Support plans reflected person-centred care that respected people’s care needs and lifestyle choices.

Right Culture:

Staff knew people well and were responsive to people’s support needs, choices and life goals. Staff respected people’s rights to privacy, dignity and independence. The culture was open, transparent and inclusive.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating

This service was registered with us on 17 May 2021 and this is the first inspection.

Why we inspected

This inspection was prompted by a review of the information we held about this service.

Recommendations

We have made recommendations about recruitment and quality assurance processes within the service.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.