We carried out a review of the data available to us about Rayman Healthcare on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Rayman Healthcare, you can give feedback on this service.
Rayman Healthcare is a domiciliary care service based in Swinton, Greater Manchester. The service provides personal care and support to people living in their own homes.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of our inspection there were 26 people using the service, however, only nine of these received personal care and were included in the inspection.
People’s experience of using this service and what we found
People told us the service provided safe care which met their needs. Relatives also had confidence the service would keep their loved ones safe. Staff received training in safeguarding and knew how to identify and report concerns. Risks to people had been assessed with guidance for staff to follow to ensure their and people’s safety. Medicines were administered by staff who had been trained and assessed as competent. Care visits were completed timely with staff consistently remaining for the allocated amount of time.
Staff received the necessary training and support to provide safe and effective care. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People receiving support with food and drink were complimentary about the assistance provided.
People and relatives told us the care provided was very good. Care staff were described as kind, caring and patient and took the time to get to know people. We were told they also respected people’s privacy and dignity and ensured people were offered choice and allowed to complete any tasks they could manage for themselves.
Care files contained detailed information about each person and how they wished to be supported. People and relatives were fully involved in discussions around care planning and regularly asked for their views about whether needs continued to be met. The complaints process was provided to people at the beginning of their care package. Each person or relative we spoke with knew how to raise concerns but had not needed to.
People, relatives and staff spoke positively about the management of the service and support provided. A range of systems and processes were used to monitor the quality and effectiveness of the service, with an improvement plan used to ensure any identified issues were addressed.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 11 May 2021 and this is the first inspection.
Why we inspected
This was a planned inspection based on the date of registration in order to provide an initial rating for the service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.